Hosted PBX

Each extension includes voicemail, so there is no need to buy expensive expansion modules to accommodate voicemail.

With My Business Voice IP PBX phone system you can also register several IP phone devices to 1 extension. So if you need a phone at home, at the office and one on your laptop, it is all possible. Each extension can be mapped to an cell phone. The PBX treats the cell phone as if it were an standard phone, which means when configured it will call your cell phone at the same time as your extension.

Benefits

Each extension has a its own voicemail account on the PBX. This will save you money, as traditional PBX or PABX systems normally charge extra for voicemail functionality and you would also have to purchase extra expansion slots to accommodate these cards.

With the My Business Voice IP PBX phone system voicemail is included in the extension price.

Benefits

Voicemail Announcement

Voicemail details - time, date of call caller ID

The Cell Phone is treated the same as a registered IP Phone. When calls come in the PBX will fork the call and dial your cell phone at the same time as your desk phone.

Other features such as calling your cell phone when a voicemail is available are great features when on the road.

Benefits

• Assign your cell phone to an extension
• Time of day calling to the cell phone
• Simultaneous ring with the desk phone
• Delayed dialling of the cell phone if required
• Out of signal detection - user must press 1 for the PBX to connect the call
• Dial into the PBX and call an extension, if busy callback can be requested

The hunt group account allows a group of extensions to be called in various stages. Each hunt group has three stages and a final stage. Should you need more stages then you can simply stack the hunt group accounts by calling the second hunt group from the final stage of the first hunt group.

A hunt group is a great way to make sure your calls are answered.

Benefits

• Name the Hunt Group
• Alpha-tag the name of the hunt group to the display name on the desk phone
• Create Alias Numbers or names
• 3 stages
• Configurable call time per stage
• Final Stage can be:
  • Any account on the PBX
  • An external telephone number
  • Change the ring melody for the hunt group
  • Assign a different dial plan

Night Service flag for time of day routing

The auto attendant account acts like a virtual receptionist. At some stage you would have called one, they normally announce the companies name followed by a set of dialling options like ... for sales please press 1, for accounts please press 2 etc.

With the pbxnsip IP PBX phone system auto attendant you are free to upload professionally recorded messages. Different welcome messages can be played at different times of the day using service flags.

Benefits

• Name the Auto Attendant
• Create Alias Numbers or names
• Dial extensions
• Grant recording privileges to extensions
• Assign a dial plan
• Set the language for PBX generated messages
• Assign a second language
• Night Service flag for time of day routing
• Timeout handling:
  • Redirect Number
  • Time out for redirect
  • Hang-up Timeout
  • Dial by name
  • 10 options for user input

Pre-recorded messages if required for user input

An Agent Group is a also know as an ACD. This stands for 'Automated Call Distribution'. You would have experienced and Agent Group call before when calling into a contact center or call centre of some description. The agent group account plays a welcome message and then places the caller in a queue, further messages and music on hold are then played.

With the pbxnsip IP PBX phone system the Agent Group accounts are included as standard, making it very affordable for the SMB market to enjoy the facilities of major companies at a fraction of the cost.

Benefits

• Name the Agent Group
• Create Alias Numbers or names
• Assign Agents
• Grant recording privileges to extensions
• Assign a dial plan
• Options to play ringback or music on connection to the Agent
• Configure the gaps between the announcements whilst in the queue
• Assign music on hold
• Automatic fade in and out of music on hold between announcements
• Set the length of time an Agent may recover before taking the next call
• Send IM messages to IP Phones with the status of the queue
• Add caller details to the Address book
• Add CMC details
• Assign a queue manager
• Different Algorithms for calling Agents:
  • Random calling of Agents
  • Longest Idle Agent first
  • Call Agents in the order agents are configured in the group
  • Set the ring time stage between adding more Agents into the queue
  • Set the number of Agents to add in at each stage of ring time
  • Options for calls near the head of the queue:
  • After hearing being ringback for x seconds add in additional agents
  • After hearing ringback, redirect the call to another account
  • If the caller is in the queue for x seconds, redirect the call to another account
  • 10 options for user input and moving to another account
  • Time based night service flag
  • SOAP Interface
  • Queue Status URL - fire a XML packet of information on every status change in the queue

When an Agent becomes available, fire a XML packet using SOAP

The paging account allows the system to page information out to speakers in your work place or to a set of phones. With the option to buy SIP based ceiling speakers, a shop, factory, warehouse or showroom could easily use pbxnsip to page announcements to an audience.

Paging works by dialling the account and talking into a phone, this is then broadcast the list of recipients at the same time. The audio is one way.

Benefits

Streaming Mode:

• Unicast (SIP)
• Multicast
• Define the extensions to be paged to
• Define the extension authorized to make the paging

Display message for the phone LCD

A Conference room or conference server are normally expensive add-ons for traditional phone systems. Now you can enjoy having your own conference rooms within your own PBX.

With professional features like asking for the caller's name and announcing them into the conference, you can save money by using your own conference server.

Benefits

• Conference Name
• Ad-hoc conference
• Scheduled conference
• Entry Options
• Play a beep and no name
• Ask for a name
• User Pin code authentication
• Moderator Pin code
• Moderator can terminate the conference call
Account monitoring

A service flag is a switch, it is either On or Off (set or clear). Service flags can be used throughout the PBX in different accounts. Service Flags allow for time based call routing. For example you could create a server flag on a time based setting for the opening hours of your office. The same flag can be used in several places throughout the PBX.

Service flags are set either manually or time based. You can even set whole days for holidays and holiday routing.

Benefits

Set the Flag:

• Manually dial the account number
• Time based
• Holidays
• Via the Web Interface
• Set extension permission to change the status of the flag by phone
• Display Name
• Use on multiple accounts
• Use on Cell Phone configuration
• Use on Agent Groups
• Use on Hunt Groups

Use on Auto Attendants

An IVR node is a single IVR account which can be configured to take input DTMF (phone beeps from each key) and then fire off an external SOAP query OR route the call to another account. A third party application server can hook up to the PBX and control account call flow.

An IVR node could also be used to play a message to a caller and simply hang-up after playing it.

Benefits

• Import a recording
• Set a dial plan
• Set an ANI
• DTMF matching list
• From based routing list
• To based matching list
• SOAP URL
• Accounts allowed to record a message for the IVR node

Timeout in seconds before the call is cut