Return or exchange an item - our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange using Couriers Please
Couriers Please is a reputable online parcel delivery company offering a wide range of Australian and international courier services
Couriers Please offers low cost discounted courier rates.
With Couriers Please, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
For your protection, Couriers Please offers
- Insurance cover of up to $1000 per consignment is free
- Insurance cover of up to $2000 costs $2 per consignment
- Insurance cover of up to $3000 costs $3 per consignment
Click here to go to the Couriers Please website.