Demystifying More of the Jargon Now some of the alien language associated with Hosted PBX and VOIP has been translated it is worth knowing the “bells and whistles” of this service option. Just remember Hosted PBX is a “cloud” service and managed on your behalf so you don’t have to know anything except how to […]

Interview with Mr. Leigh Schmid, director at My Business Voice (October 2014) My Business Voice (MBV) has put together a step-by-step guide to help businesses with the transition to the new NBN network, from start to finish. That is, picking the right plan and placing the initial order, porting the main business telephone numbers across […]

If you are attuned to current thinking around customer service you’ll know it’s old hat. It’s morphed into customer experience. And an optimal customer experience is something every business is striving to deliver. Trouble is, unlike the old days where the business basically dictated how it communicated to its customers, the boot is now on […]

The National Broadband Network (NBN) is coming to Penrith. Indeed it has already come to some parts and will come to substantially more of the town, but just when those homes and businesses will get it is a bit of mystery. There’s a map on the NBN Co web site, dated 10 April 2014 that […]

Demystifying the Jargon You have read about hosting your current PBX and VOIP, you understand it has benefits, then you start your research and you find it is an alien language which even puts you off asking questions about the possibilities, let alone comparing competitive products. To enable informed conversation the following are some basic […]

There are many benefits for you to choose hosted PBX over your own in-house PBX (Private Branch eXchange) or the traditional telephone service. With a conventional PBX all the expensive switching and other equipment is located in-house in one or more of your office locations. With hosted PBX, the equipment is all located at the […]

Either unscrupulously or through ignorance, it seems that some VoIP systems sales peoples are misinforming their customers that the NBN does not support their legacy PSTN or ISDN telephone equipment, and are trying to sell expensive replacement IP telephone systems. Leigh Schmid, director at My Business Voice, is incensed by this highly unprofessional sales behaviour. […]

Make the most of hosted PBX, you need custom hardware solutions that not only meet the needs of your business now, but also can scale to meet your future needs. Explore the benefits of these two possible hardware solutions. Once owners of small and medium sized enterprises (SME) learn of the benefits of hosted PBX, […]

When signing any contract it pays to remember that many a supplier of goods and services would like to lock you into a long-term, rigid contract that gives them the best profit. Of course, you would like a contract that is flexible enough to meet both your short-term and long-term business needs (which might be […]

Power over Ethernet (PoE) is the provision of power to remote devices, such as your VoIP telephone handsets, via the Ethernet cabling connecting them in your local area network. Elsewhere in this blog we have previously mentioned PoE in passing, now let’s have a closer look at why it is the preferred solution for VoIP […]